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As a manager you have the possibility to overlook the calls from your experts and customers. For this simply click on the "Calls" tab in the header of the web version. There you can see the upcoming seven days and the scheduled calls with your team. In case there is a call scheduled with you this view can also be used to jump into the conversation where the call is taking place.
Your team receives reminder via push notification and e-mail if it is their turn to join the call.
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This feature is only available in the web version of AMAZD. By clicking onto the name of the customer you jump into the conversation immediately and can join the call or reassign it. If there is a call scheduled with an unavailable expert, please reassign the conversation to an available expert and as the customer to schedule a new call.
In case you want to access the information on this page, please reach out to us
Feel free to contact us at any point in time. Our team will take care and answer your questions as soon as possible.
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